Nearly two decades later, we're still the family that picks up the phone, diagnoses before quoting, and fixes Maytag appliances the way they were built to be fixed.
Maytag Appliance Service & Sales opened in 2008 — not as a storefront, but as a single van in a suburban driveway. Our founder had spent a decade inside a big-box appliance service center, watching shop managers chase quotas instead of fixing what was actually broken. Re-booked calls. Upsold parts people didn't need. Techs who never stayed long enough to really learn a brand.
He cashed out a 401(k), bought a starter stock of genuine Maytag and Whirlpool parts, and opened the phones. The first customers were neighbors. The second wave were their friends. Inside a year the garage wasn't big enough.
Today we're a second-generation family business serving six cities — but the rules from that first driveway haven't moved. Real diagnosis before a quote. Genuine OEM parts. A warranty in writing. And no service call we won't return the same day.
Most shops service every brand. Ours doesn't — on purpose.
A tech who sees a Maytag twice a month is guessing. A tech who sees one every day knows the error code, the part number, and the common failure point before they open the tool bag. That's the whole thesis.
Around 2014 we made the call to specialize. It meant turning down a lot of work. It also meant our first-visit fix rate jumped, our callback rate fell, and our techs stopped Googling things in the driveway. That's the trade we'd make again every time.
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